Summary: This article discusses the drawbacks of creating training for every product feature in a customer education program, and...

Summary: In this article, we'll discuss why a scalable customer education program is essential for B2B SaaS products. This article...

Summary: In this article, we'll explore the Kirkpatrick model in the context of SaaS customer education programs and explain how you can...

Summary: In this article, we will explore the benefits of a customer education program for SaaS businesses, and why it is a valuable...

If you work in support or customer education, you've likely encountered this question before. It's fairly common for the business...

If you’ve worked on a customer education team you’ve probably been asked to measure the success of your work performance. Whether you’ve...

The LMS market is full of options. Selecting from them can be a daunting task. In this post, I’ll talk about how to select the right LMS...

One of the significant challenges with managing a product curriculum is determining the appropriate content to enable customers to...