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Jun 3, 20235 min read
Designing A Value-Based Customer Training Curriculum
Summary: This article discusses the drawbacks of creating training for every product feature in a customer education program, and...
May 30, 20234 min read
The Importance Of Scalability In B2B SaaS Customer Education Programs
Summary: In this article, we'll discuss why a scalable customer education program is essential for B2B SaaS products. This article...
May 13, 20236 min read
Using The Kirkpatrick Model To Supercharge Your Customer Academy
Summary: In this article, we'll explore the Kirkpatrick model in the context of SaaS customer education programs and explain how you can...
May 13, 20234 min read
The Benefits Of A Customer Education Program
Summary: In this article, we will explore the benefits of a customer education program for SaaS businesses, and why it is a valuable...
Jan 27, 20232 min read
What's the difference between a Help Center and a Learning Management System?
If you work in support or customer education, you've likely encountered this question before. It's fairly common for the business...
Aug 20, 20223 min read
3 Amazing Customer Education Metrics
If you’ve worked on a customer education team you’ve probably been asked to measure the success of your work performance. Whether you’ve...
Aug 15, 20225 min read
How to Select a Customer Training LMS
The LMS market is full of options. Selecting from them can be a daunting task. In this post, I’ll talk about how to select the right LMS...
Jul 22, 20228 min read
How to Choose the Right Learning Medium
One of the significant challenges with managing a product curriculum is determining the appropriate content to enable customers to...
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